Customer Service Executives - eCommerce

Note: Preference will be given to candidates who had worked at eCommerce Industry before!

· Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

· Follow up to ensure that appropriate actions were taken on customers’ requests.

· Refer unresolved customer grievances or special requests to designated departments for further investigation.

Working Hours: 9 hours shift

Requirements (Education): Bachelors qualified

Skills & Abilities:

-Strong Communication skill

-Fast Execution & Strong follow-up

-Must know about Social Media Page handling

-Must be good in Excel & Reporting

-Must have a background of a Call Center

-Sales driven and Target oriented

Age limit: 20 to 30

Perks: Commission, Permanent Employment Status, Overtime provided, Annual Leaves, Leaves Encashment, Referral Bonus

Gender: Male & Female

Job Shift: On Rotation

Job Type: Full-time

Salary: 30,000 - 35,000 per month