Call Center Representative
Responsibilities
- Answering or making calls to clients or support staff to learn and address needs, complaints, or other issues related to products and services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Ability to utilize dealers, database scripts and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Keep records of all conversations in our call center database in a comprehensible way.
- Meet personal/team qualitative and quantitative targets.
Apply For This JOB
Industry :
Functional Area :
Customer Service - Call Centre
Location :
Salary :
Negotiable
Gender :
Any Gender
Work Type :
Full Time
Age :
18-22
Education :
Intermediate/A'Levels
Years of Experience :
1-2
Apply By :
3 of Jan 2022
Your application has been submitted successfully
More jobs from ARAR Consultants
Email Me Job
Apply For Job
OR
Pleae fix the errors below.
Apply for - Upload/Choose documents
Resume
Upload your Resume
Cover letter
You Can Upload Image Files (.png, .jpeg or .gif), .pdf and .docx Files.
You Need To Provide At Least Your Resume(.pdf,.docx and .doc) To Submit An Application.
Discard
Register & Submit Your Application
