Customer Services Representative

Job Description

BlueEX, a logistic based company is looking for an enthusiastic and well versed Customer Service Officer. The incumbent must be able to communicate about products or services over the phone as well as dealing with complaints and doubts of Clients.

Handle inbound and outbound calls.

Answer questions about products of the company

Ask questions to understand customer requirements and close sales

Enter and update customer information in the database

Take and process orders in an accurate manner

Handle grievance to preserve the company’s reputation

Go the “extra mile” to meet sales quota and facilitate future sales

Keep records of calls and sales and note useful information

Coordination between Customers and internal departments

Follow-ups

And other assignment, if required