Recovery Officer

Billing Responsibilities

Prepare customers’ bills and mail to customers.

Review invoices to identify any errors before invoice creation.

Compile and maintain documents and records of all billings.

Process and monitor bills related debit & credit memos.

Improvise existing billing procedures to avoid recurrence of errors.

Monitor online payments or bank transfer payments.

Handle billing inquiries from the customers.

Manage aged bills and inform customers regarding payments.

Prepare monthly or periodic reports of all billings.

Assist the accounts department in preparing account statements and financial reports.

Collection Responsibilities

As a collections/arrears/debt recovery officer he will be responsible for recovering outstanding debt from our customers

Review & list debtor accounts that are behind on their payments to determine appropriate action

Contact customers to collect overdue payments

Answer customer inquires

Adhere to appropriate timescales and regulatory requirements to ensure rehabilitation of customer accounts

Achieve monthly targets and Key Performance Indicators

Liaise with sales and operation teams to resolve customer queries/complaints

KNOWLEDGE & SKILLS

Able to follow processes and recommend improvements

Computer literate including a good knowledge of Excel and Word

Good Communication Skills

Relevant experience of 1-2 years will be preferred

Education: Min Bachelors