Call Center Representative

• Job Description

This is a fantastic opportunity to join an international recruitment firm and add value in a critical part of the recruitment process i.e. candidate interviews.

Responsibilities:

• Following a script to interview job seekers but also using your initiative to ask additional questions in order to get further clarity.
• Taking detailed interview notes and emailing them across to the relevant UK based Recruiter in the team
• Selling jobs to candidates (not all job seekers are actively seeking work, therefore, some will need persuading)
• Communicating clearly and effectively
• To search and find suitable candidates (CV Sourcing) from online job boards and candidate databases.
• To search and match the right candidates on LinkedIn to the job vacancies.
• To advertise vacancies and placing adverts on various job boards.
• To communicate with international clients on email.

Essential Requirements

• Excellent command of written and spoken English.
• Minimum 1-year call centre experience (UK, USA or Canadian campaigns)
• Spoken English must be in the UK (or other Western) accent
• Must enjoy talking to people (via phone), as this role is all about people!
• A true professional with a positive attitude.
• Able to work honestly and ethically.
• Must be able to work in a fast past and dynamic work environment.
• Very well organised and reliable.
• A Team player.
• An excellent communicator.
• The ability to persuade and influence without being pushy or aggressive.
• Excellent customer service skills.
• IT literate with good knowledge of Microsoft Office and Skype.
• Must be able to work second shift (01:00 PM to 10:00 PM) Monday to Friday
• Candidates with experience in the Recruitment industry would be preferred.

This is not a simple call centre agent role. We are offering you a rewarding and challenging career in a growing company in the recruitment industry.