IT HelpDesk Representative

Job Description:

Contour Software is looking to hire IT Helpdesk Representative for our Lahore Office. The candidate will be assisting the existing IT/Network Operations team to ensure the computer network performance meets company and user satisfaction.

Job Responsibilities

Serving as the first point of contact for end-user support of computer systems/network on a routine basis via IT Helpdesk.

Assists the Network team in designing and configuring the company's local, wired and wireless, and voice systems.

Manages the daily activities of local network systems and perform diagnostics.

Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components/equipment under the guidance of the Team Lead in accordance with published standards.

Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems.

Maintains records of work completed and in-progress; and updates network documentation to record installations, upgrades, configurations, etc.

Manages network management programs and assists the Team Lead in preparing network status reports.

You must be able to prioritize remediation of issues in an environment with critical uptime requirements.

Job Qualification & Specifications

Bachelor's degree in the Computer Science/IT or equivalent and at least 1 year of experience in the Computer Systems/Network field.

The below certifications/trainings are highly desirable in addition to the above requirements:

CCNA certification in either Routing & Switching or security.

Microsoft Certified Professional in Server Infrastructure.

Must have knowledge of the following:

Networking protocols, and standards

Active Directory, DNS, DHCP, WSUS, WDS

Windows Operating Systems

Network cabling standards and able to make network cables when required

VPN and VPN tunnels

Good oral and written communication skills.

Keen interest in Computer hardware, operating system and networks.

Must have excellent troubleshooting skills.

Varied shift schedules may include day or evening hours.

Required Shift 8:00 pm to 05:00 am

Nice to Have

Knowledge and experience with Linux servers

Knowledge and experience with Firewalls.

Knowledge and experience with Network Monitoring Tools.

Exciting Benefits we offer:

Market-leading Salary

Medical Coverage Self & Dependents

Parents Medical Coverage

Provident Fund

Employee Performance-based bonuses

Home Internet Subsidy

Conveyance Allowance

Profit Sharing Plan [Tenured Employees Only]

Life Benefit

Child Care Facility [Karachi & Lahore only]

Company Provided Lunch/Dinner

Professional Development Budget

Recreational area for in-house games [Karachi & Lahore only]

Sporadic On-shore training opportunities

Friendly work environment

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