LiveOps Engineer

The Position:

We are looking for a LiveOps Engineer to work out of the Contour Software Karachi office, as an extension of the division-based Professional Services department.

LiveOps

Perform Server Administration: configuring, managing, patching (Windows/Linux)

Execute IIS Management Be the Primary for 3rd party multiple Domain/SSL Management (single/UCC)

Participate in In-office and after-hours On Call rotation.

Respond promptly to system alerts and evaluate root cause.

Maintain internal ticket for customer facing issues

Database troubleshooting- whats constraining it and the ability to communicate that

Stay current with emerging helping instill that into the culture of CAKEs engineering team

Document process and procedures as needed

Stay calm under pressure

DevOps

Implement DNS Management through 3rd party tools

Utilize Scripting and Systems/Process Automation skills (PowerShell, Python, etc.) for advanced deployments and tools building.

Possess Microsoft SQL Server administration/scripting skills

Pioneer Amazon Web Services Management (all areas of AWS console) through automation and scripting in multiple regions.

Communication/Teamwork

Work collaboratively in a team-oriented, results-driven environment

Communicate with all internal teams about the health and status of services

Hold other team members accountable for quality. (e.g. if software is deemed "code complete” but does not meet the requirements, emphasize the need for more or better developer testing.)

Clearly and promptly communicate any defects, issues, or concerns with software before, during, and after the development process.

Qualifications:

Bachelors Degree preferred in Computer Science or equivalent experience is preferred, 2-3 years DevOps experience including exempt and non-exempt positions. Will consider experience in lieu of a degree.

At least 2+ years of maintaining cloud infrastructure

At least 3+ years of system administration

Understanding of git and its use cases

Ability to support more than one flavor of Linux

Knowledge of Windows Server

Understand how IP routing tables work

Understand what an ELB, CDN, and VPC are

Ability to understand maintaining a server without SSH/RDP directly to said server

Strong familiarity with various scripting languages & frameworks (shell scripting, PowerShell, Python, Bash, etc.)

HTML/XML/YAML

Experienced in related web technology skills (DNS, HTTP, SSL)

Experience with database systems and an ability to create DB queries and understand/troubleshoot stored procedures

Moderate DB Skills in at least one of the following:

o MS SQL

o MySQL

o Postgres

Skill to manage multiple priorities with limited supervision

Accurate documentation skills

Review, assess, communicate, and recognize security issues and fix in a timely manner

Ability to multitask

Experience in the following is preferred:

Previous LiveOps experience in a SaaS environment

NoSQL, RDS and Redshift DB technologies are nice to have

Large/Global server networks/architecture

Jira or similar project management tools

FreshDesk or similar support tools

Being part of a Production On-Call rotation

Exciting Benefits we offer:

Market-leading Salary

Medical Coverage – Self & Dependents

Parents Medical Coverage

Provident Fund

Employee Performance-based bonuses