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Conversational AI / VUI Designer
Responsibilities
We are looking for an experienced Conversation AI and VUI Designer to join the team and focus on designing and evaluating solutions for voice, chat, AI/ML, and IoT technologies. You will design leading-edge conversational experiences for AWS/Azure and also develop, articulate, and promote best practices in the field of conversational design.
Responsibilities
- Understand how data from API calls, databases, and other AWS/Azure technologies fit into the design and collaborate with developers on implementing solutions
- Gather requirements, design flows, and write final content for IVR, Virtual Assistants, Chabot’s, and Omnichannel conversational interfaces
- Own and contribute to product requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, model/intent training, defining support procedures
- Contribute to requirements gathering, user stories, estimates, and road mapping
- Work with project leadership, project managers, conversational AI architects, developers, UX designers, product managers, and fellow designers to strategize, design, and deliver enterprise conversational AI assets.
- Collaborate with teams across the organization to identify requirements and design voice and digital self-service assets for diverse use cases across industries and modalities
- Contribute to and/or lead design sprints, workshops, reviews, and related activities with business, technical, and creative leadership
- Contribute to and/or lead enterprise content strategy guides and design Omnichannel and cross-channel solutions aligned with client organizational content principles (brand voice and tone, legal, compliance, etc.)
- Design and deliver POCs, demos, and prototypes in alignment with product leadership and sales executives across the firm.
Requirements
- 4+ years of relevant work experience in VUI or conversational design in or around contact centers and/or enterprise virtual assistants
- Degree in cognitive science, linguistics, or related discipline
- Experience collaborating with conversational AI and contact center developers, architects, and other relevant team members
- Familiarity with AWS/Azure Services and knowledge of QA methodologies, tools, and processes to ensure quality
- Experience using Agile development practices
- Experience delivering product strategy and consulting services
- Excellent written and verbal communication skills, including group leadership and executive presentations.
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