Associate I

Job Description:
An ideal candidate must:
Attract potential customers by answering project and service questions
Suggest information about other project and services
Maintain customer records by updating account information
Evaluate all customer calls , perform thorough audit, provide detailed feedback, determine the cause of the problem (if occurs in audit); select and explain the best solution to solve the problem; expedite correction or adjustment and follow up to ensure resolution.

Skill set:
Hold 2-3 years of customer service/support experience
Hold graduation degree
Hold excellent English written and verbal communication skills
Be an excellent team player
Be a sharp listener to understand different accents
Hold excellent knowledge of MS Office

Perks & Benefits:
Out-patient coverage
Monthly recreational activities
2 bonuses in a year etc