System/Application Support Analyst

Job Description:
Communicate with customers (internal and external) to collect information about incidents and lead the customer through diagnostic procedures in order to come to an acceptable resolution
Analyze problems, troubleshoot and resolve technical customer support issues
Work with other technical and non-technical team members and managers to resolve problems
Work closely with Software Developers and Project Managers ensuring technical needs are met
Monitor, prioritize and assign tickets from assigned queues in the ticketing system
Monitor and maintain server processes and error logs to ensure application stability, performance and availability
Assist in testing and deployment of applications, specifically server processes and services
Participate, maintain and assist in project/incidents documentation
Aim to become a Subject Matter Expert on assigned applications and become the primary contact for level 3 technical support

Skill set:
MS/BS in computer sciences or related field
At least 8 years of experience in development (web + desktop)
Strong communication skills
Fluent in SQL, ability to write ad hoc reports and complex queries
Experience with C# programming language
Working experience as a Support Engineer will be a plus
Experience with XML and electronic B2B integrations utilizing XML files and an API will be a plus
Citrix experience will be a plus
Knowledge on SSRS and SSIS will be a plus
Knowledge on Office / automation will be a plus