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Quality Assurance Officer
Responsibilities
Emenac is looking for Quality Assurance Executive for its International Call Center Campaign.
This is a US - Night Shift Job.
- Evaluate calls as per the standards and timelines defined by the Lead QA and respective client.
- Arrange quality control secession for individuals and teams.
- Coordinate with respective team leader and agent, in-case of any quality related issue or query.
- Develop, conduct and evaluate monthly quality quiz.
- Represent quality department in daily team huddles, to communicate quality related issues and challenges.
- Provide feedback on quality scores and analysis to respective team leaders on weekly basis.
- Conduct spot checks for effective quality control.
- Generating and maintaining quality Dashboards and generating insights on the basis of those dashboards
Note:
This is a Night shift job, we are looking for flexible candidates who can work as per the roaster system
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