Client Services Representative (Spanish)

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Skills:

• 1+ years of customer care representative experience
• Strong phone and verbal communication skills along
• Active listener
• Excellent communication skills and a customer-focused mind.
• Demonstrated reputation in a pre-sales environment.
• Ability to recognize the demands on of the clients.
• Ability to work independently and to be proactive.
• Ability to control outward emotions while handling interpersonal relationships with empathy.

Desired Qualifications:

• Fluency in Spanish
• Communicate with customers via phone, email and chat
• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Responsibility:

• Provide accurate, valid and complete information
• Keep records of customer grievances and transfer to the relevant department.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Support sales efforts with in-depth product and business knowledge.
• International clients dealing with exposure
• To maintain a thorough knowledge of the company’s products and service offerings