Client Relationship Officer

We are looking for a Client Relationship Officer

• Calls to clients/customers to learn about and address their needs, complaints, or other issues with products or services.
• Engaging in active listening with customers and callers, confirming or clarifying information, and diffusing angry clients, as needed
• A confident and determined approach and the ability to cope with market competition.
• Work closely with other team members based on trust and reliability
• Exceptional customer service, active listening, verbal and written communication skills along with professional phone voice
• Participation in customer retention activities.
• Better understanding of company products and services
• Must be able to handle computers proficiently along with strong typing skills.
• Good time management skills between calls
• Must be fluent in Urdu and English Language To provide quality customer services in order to retain and increase number of relationships