Customer Service Representative

Horizon Technologies is looking for a Fluent in Neutral or American accent English speaking Customer Service Representative for one of our clients to assist their customers.

Customer Service Representative responsibilities include resolving customer queries, recommending solutions.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Customer Service Representative Job Responsibilities

Respond to customer queries in a timely and accurate way, via call, email, or chat.

Inquire, clarify, and confirm customer requirements and understanding of the solution.

Provide additional customer education as needed

Follow up with customers to ensure their issues are resolved

Gather customer feedback and share it with the management of the company.

Peak with customers in a courteous, friendly, and professional manner using protocol procedure

Handle digital sales & creative design clients

Requirements

Must have more than 2-year of experience as a Customer Service & sales Representative.

Familiarity with graphic design and digital industry is mandatory

An individual must have familiarity with the basics of accounting & finance.

Experience using help desk software and remote support tools.

Understanding of how CRM systems work.

Excellent communication and problem-solving skills

Must have hands-on experience in using excel, ms – word, outlook, and other email clients.

The candidate must have excellent written and spoken business English.

Multi-tasking abilities

Must have a positive attitude when dealing with customers.

Patience when handling tough cases.

The candidate must possess his own conveyance

The candidate must be fluent in Speaking neutral or American English.

Candidates must possess O or A-Levels in terms of their education