Customer Support Executive

Horizon Technologies is looking for a Customer Support Executive for one of our clients to assist their customers.

• Customer Support Specialist responsibilities include resolving customer queries, recommending solutions.
• To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
• Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

• Respond to customer queries in a timely and accurate way, via call, email, or chat.
• Inquire, clarify, and confirm customer requirements and understanding of the solution.
• Provide additional customer education as needed
• Follow up with customers to ensure their issues are resolved
• Gather customer feedback and share it with the management of the company.
• peak with customers in a courteous, friendly, and professional manner using protocol procedures

Requirements

• Must have more than 1-year experience as a Customer Service Representative.
• Familiarity with our industry is a plus.
• An individual must have familiarity with the basics of accounting & finance.
• Experience using help desk software and remote support tools.
• Understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Must have hands-on experience in using excel, ms – word, outlook, and other email clients.
• The candidate must have excellent written and spoken business English.
• Multi-tasking abilities
• Must have a positive attitude when dealing with customers.
• Patience when handling tough cases.
• The candidate must possess his own conveyance.
• This a third shift job the timing of this job is 7 PM till 4 AM (Monday till Friday).