Customer Service Representative

Job Description

Location: Lahore

Salary: Up to PKR 21,500

Working Hours: 9

Job Shift: Rotational

Key Responsibilities:

Answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

Follow up to ensure that appropriate actions were taken on customers’ requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Job Specification:

· Intermediate or above

· Age limit: 18-30

· Excellent communication

· Proficiency with MS Office particularly MS Excel

· Flexibility to work in shifts

· Customer-centric attitude

Perks & Benefits:

· Medical Insurance

· Permanent Employment Status

· PF & Overtime provided

· Internal Job Posting

· Annual Leaves

· Leaves Encashment

· Referral Bonus

· Conveyance (females only)