Customer Support Specialist

Job Overview: Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Location: Karachi & Islamabad

Salary: Upto 65K

Working Hours: 9

Job Shift : Rotational

Key Responsibilities:

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.

Collaborate and build relationships with customers to strengthen service competitiveness

Communicate timely back to customers, track and resolve any issues regarding the service

Contribute to customer development role

Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

Job Specification:

O Levels/Matric or above

Age limit: 18-45

Excellent command over English, with good American or Neutral accent

Excellent communication (Listening, Speaking & Writing)

Proficiency with MS Office particularly MS Excel

Flexibility & Adaptability

Customer-centric attitude

Emotional Intelligence and Critical Thinking

Self-motivated, assertive and responsive

Perks & Benefits:

Medical Insurance

Permanent Employment Status

Provident Fund

Internal Job Opportunities

Annual Leaves

Leaves Encashment

Referral Bonus

Company Pick & Drop