Customer Support Specialist
Job Overview: Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.
Location: Karachi & Islamabad
Salary: Upto 65K
Working Hours: 9
Job Shift : Rotational
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
Collaborate and build relationships with customers to strengthen service competitiveness
Communicate timely back to customers, track and resolve any issues regarding the service
Contribute to customer development role
Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
O Levels/Matric or above
Age limit: 18-45
Excellent command over English, with good American or Neutral accent
Excellent communication (Listening, Speaking & Writing)
Proficiency with MS Office particularly MS Excel
Flexibility & Adaptability
Emotional Intelligence and Critical Thinking
Self-motivated, assertive and responsive
Perks & Benefits:
Permanent Employment Status
Internal Job Opportunities
Company Pick & Drop
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