Email and Chat Support Executive – Domestic

Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.

Location: Karachi

Salary: Up to PKR 21,500

Working Hours: 9

Job Shift: Rotational

Key Responsibilities:

• Prompt chat & email response to customers

• Provide real-time support

• Document each customer’s question or problem as well as the resulting answer or solution

• Email coordination with customers

• Escalating to relevant team(s) internally and/or externally

Job Specification:

• Intermediate or above

• Age limit: 18-30

• Good communication (verbal & written)

• Proficiency with MS Office particularly MS Excel

• Flexibility

• Customer-centric attitude

• Adaptability

Perks & Benefits:

• Medical Insurance

• Permanent Employment Status

• Provident Fund

• Internal Job Opportunities

• Annual Leaves

• Leaves Encashment

• Referral Bonus

• Company Pick & Drop