Email / Chat Support Executive

• Responsible for acting as a liaison between our customer and the respective client.
• Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.
• Escalate to relevant team internally and/or externally.

Key Responsibilities:

• Prompt chat & email response to customers
• Provide real-time support
• Document each customer’s question or problem as well as the resulting answer or solution
• Email coordination with customers
• Escalating to relevant team(s) internally and/or externally

Job Specification:

• Intermediate or above
• Age limit: 18-30
• Good communication (verbal & written)
• Proficiency with MS Office particularly MS Excel
• Flexibility
• Customer-centric attitude
• Adaptability

Perks & Benefits:

• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves
• Leaves Encashment
• Referral Bonus