Email/Chat Support Specialist - Retail Industry

Email/Chat Support Specialist will be responsible to act as a liaison between the largest U.S. based retail giant and its customers through live chat or email. The Specialist will be obliged to maintain the company’s worldwide reputation by serving on the frontline of customer experience with excellent communication skills and providing satisfactory solutions to a diverse range of queries.

Job Description:

• Prompt chat and email response to customers

• Document each customer’s question or problem as well as the resulting answer or solution

• Develop customer service solutions

• Maintain service level

Job Specification:

• Intermediate or above

• Age limit: 18-40

• Excellent communication (verbal & written)

• Proficiency with MS Office particularly MS Excel

• Flexibility

• Customer-centric attitude

• Problem-solving

• Adaptability

Perks & Benefits:

• Medical Insurance

• Permanent Employment Status

• Provident Fund

• Internal Job Opportunities

• Annual Leaves

• Leaves Encashment

• Referral Bonus