Customer Service and Call Center

Here at Infinite Solutions BPO, we are a leading company in our industry in the CSA area. We are hiring experienced and fresh Customer Service Representative to join our existing top-notch team. If you're a hard-working professional or non-professional, Infinite Solutions BPO is a great place to grow your career. You'll be glad you applied here.

Responsibilities :

• Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
• Document all inquires, requests, resolutions, and follow-up tasks
• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer inquiries and requests
• Grow existing customer accounts through exceptional customer service and effective sales techniques
• Meet quantitative performance metrics as outlined
• Keep customer accounts current by updating databases during calls

Qualifications :

• High school diploma or general education degree (GED) required
• Experience working with inbound and outbound calls, customer retention, and inside sales preferred
• Excellent interpersonal and communication skills
• Comfortable working in a high volume role
• Demonstrated ability to prioritize tasks and manage time efficiently
• Basic computer skills in various software and web-based applications