Floor Supervisor

Job Description

We are looking for a candidate who will be responsible for taking calls of USA based customers, handling enquiries in a professional manner while providing the highest level of customer service.

Your job will be to analyse the customers’ needs and to offer the appropriate choice of services according to their demands.

Take direct control of team retention levels.

Use company methodology and own initiatives to ensure retention targets are achieved.

Supervisory experience is required.

Oversee day-to-day operation

Monitor team performance and report

Motivate team members

Discover training needs and provide coaching

Requirements:

Proven work experience as a team leader or supervisor

In-depth knowledge of performance metrics

Excellent communication and leadership skills

Organizational and time-management skills

Decision-making skills

Degree in Management or training in team leading is a plus