Network Support Engineer

Job Description

Configure and install various network devices and services (e.g., routers, switches, UTM firewalls, load balancers, Wireless, VPN, QoS)

Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations

Monitor performance and ensure system availability and reliability

Monitor system resource utilization, trending, and capacity planning

Provide Level-1/2/3 support and troubleshooting to resolve issues

Work with then established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure

Select and implement security tools, policies, and procedures in conjunction with the company’s security team

Liaise with vendors and other IT personnel for problem resolution