Assistant Manager Operations

Job Description

We are seeking a highly-motivated candidate to support our vision. In this role, the Assistant Manager motivates, instills accountability and achieves results to drive success in the position. This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.

RESPONSIBILITIES:

Cultivates a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.

Assist in hiring, retention of staff, coaching, discipline; ensures execution of staff training programs.

Developing weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience.

Leads and influences staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.

Ensures execution of all employee recognition and incentive programs as directed.

Assists with inventory and controlling expenses.

Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections.

Maintain a safe, clean and secure environment for all guests and staff.

Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.

QUALIFICATIONS:

Minimum: Bachelors

Experience in hospitality is preferred

3+ years’ supervisory or management experience required

Must be able and willing to work weekends, evenings and holidays

Job Locations: Islamabad, Rawalpindi, Pakistan