Customer Facilitation Officer

Jubilee Life Insurance is looking for:

Title: Customer Facilitation Officer - Faisalabad (Customer Service / Complaint Handling)

Job Category: Contractual (Company Contract)

Department: Service Quality & Customer Service

Location: Faisalabad

Education: Minimum Graduate (Undergraduates will not be considered)Experience: 0 to 1 Year of Operations or Customer Service experience

Skills: Strong MS Excel & English written and verbal skills

(Kindly attach your CV)

Responsibilities:

1. The position is responsible to look after customer complaints/Request/Queries and arranges to resolve the same in the pre-defined TAT.

2. Coordination with the other relevant dept. for resolution of the customer complaints

3. Making Calls to customers regarding their complaints

4. Managing Information & Complaints mail Boxes

5. Arranging deposit the refund cheques and following-up with the customer whenever necessary

6. Arranging to reconcile receipts and payments and arranging refund in case of any excess payment

7. Coordinate with the sales team for onward resolution of complaints and requests

8. Arranging the investigating courier activity of the policy documents (TCS/Leopard)

9. Arranging to print and dispatch request letters to customer

10. Arranging to resolve policy online portal issues

11. Maintaining MIS for complaint letter received & routing the same for filing once complaints are resolved

Requirements

• Presentable in appearance, with Strong written and oral communication skills (especially in English)
• Proficiency in Ms. Office (especially in MS Excel)·
• Fast Typing and Computer Handling skills