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IT Officer
Responsibilities
- Installation & configuration of different computer systems, printers & peripheral devices.
- Giving orientation to new employees regarding IT/ERP services and processes.
- Monitoring, troubleshooting and preventive maintenance of computer systems, printers and network items.
- Installation and maintenance of all types of OS on servers/PCs.
- Supervising all types of helpdesk facilities either in person or over the telephone.
- Diagnosing and solving hardware/software prob;ems and providing remedial support.
- Replacement of IT equipment parts when and where required.
- Maintenance of IT equipment store and keeping all backup and running items inventory in a minimally acceptable level.
- Providing support documentation, including procedural documentation.
- Responsible for raising purchase indents, maintain all paper wor and issuance of goods from main store.
- Creating/setting up new user profiles after approval of concerned authorities with the help of the Manager.
- Responding within agreed time limits to all calls.
- Prioritizing and managing several open cases at one time.
- Rapidly establishing a good working relationship with end users in their premises.
- Assist in testing/evaluating new technologies.
- responsible for new hardware and software testing.
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