Technical Manager

Job Description

1. To supervise, coordinate, facilitate all teams under techies

2. To generate revenue from AMCs & in-house repairs

3. To obtain AMCs of approx. 100% of the all machines sold by sales department

4. Improve Installation & Commissioning time

5. Improve cash flow, maximum recovery time is 30 days

6. To design and implement a comprehensive reporting system of all individuals and department

7. Performance evaluation of every individual on monthly basis in consultation with HR &on time

8. Ensure Customer loyalty with Limton thru excellent services & customer loyalty programs

9. Periodic training for HR development

10. Ensure smooth and timely supply for parts & consumables thru advance forecast

11. Tracking of field staff in the field to find their whereabouts to stop time leakage

12. Implementation of complaint lodging system CRM at all levels and to provide suggestion in its improvement

13. To ensure complaint response time of “next half” of the working days, at most

14. Updating of AMC proposal considering latest market trends

15. To design extended hours service program for management review for better resource utilization and reducing cost for outside travelling

16. Electronic Coding of all Limton supplied equipment at customer place

17. Improve remote support thru virtual solutions

18. To coordinate sales department for an error free and on time installation of sold solutions

19. Design and implementation of Customer follow-up program during warranty period to gain customer confidence thru excellent customer relation management

20. Briefing of monthly reports to all management members focusing on performance, achievements, challenges etc

1. Summary of Position Responsible for supervising all support & development teams of the company.

2. Should be able to run teams of professionals in hardware and software side facilitate running of support teams and get them to achieve their technical and financial targets.

3. Handle project commissioning and execution

4. Should have in dept understanding of software, their structure, flow in order to support them and also analyze customer requirements for customization in existing software to prepare a SoW etc

5. Organize and develop strategies in order to improve resource skill set thru trainings

6. Organize and develop strategies in order to improve resource utilization

7. Organize and develop strategies in order to improve business related to team under techie’s division

8. Capable to handle key accounts directly for entire customer satisfaction and retention

9. Works closely with management and sales function managers to provide pre and post sales support