Customer Care Representative

We are a leading freight forwarding service provider seeking an experienced Customer Care Representative to join our team. As a Customer Care Representative, you will be the primary point of contact for our customers, providing exceptional service and support. You will handle inbound and outbound calls, respond to emails, and resolve customer inquiries in a timely and efficient manner.

Responsibilities

Act as the primary point of contact for customers, providing excellent service and support

Answer incoming calls, respond to emails, and resolve customer inquiries related to shipment tracking, rates, and services offered

Educate customers on shipping regulations, procedures, and documentation requirements

Work with internal teams to resolve customer issues and escalate when necessary

Provide customers with regular updates on the status of their shipments

Enter and update customer information in the company database

Assist with various administrative tasks as needed

Qualifications

Excellent communication skills, both verbal and written

Ability to multitask and prioritize workload in a fast-paced environment

Strong problem-solving skills and attention to detail

Proficient in Microsoft Office and experience with customer management systems

Willingness to work flexible hours, including nights and weekends as needed

We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement within our growing organization. If you are a dedicated and customer-focused individual with a passion for the logistics industry, we encourage you to apply for this exciting opportunity.Job Timing: 6:00 PM - 3:00 AM

Salary: 25k + commission