Retail Store Assistant Manager

Job Description

• Coordinate daily customer service operations (e.g. sales processes, orders, Display techniques and payments)
• Track the progress of weekly, monthly, quarterly and annual objectives
• Monitor and maintain store inventory
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best
• Coach and support new and existing Sales Associates
• Monitor retail operating costs, budgets and resources
• Suggest sales training programs and techniques
• Communicate with clients and evaluate their needs
• Contributes to a positive and inclusive work environment
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Handle complaints from customers
• Create reports, analyze and interpret retail data, like revenues, expenses and competition
• Make sure all employees adhere to company’s policies and guidelines
• Act as our store’s representative and set an example for the staff
• Perform other related duties as assigned or requested

Skills

• English communication
• Team Player