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Implementation Consultant
Responsibilities
- Experience of working in patient care or revenue cycle.
- Hands-on experience implementing and training PM/EMR systems.
- Understanding of RCM workflows and an ability to document & analyze practice-specific workflows.
- Strong aptitude in patient experience.
- Self-motivated with the ability to work both independently and within a team environment.
- Flourishes in a fast-paced, high-pressure, and fluid environment, while maintaining an ability to effectively prioritize customer demands.
- Excellent presentation skills; must be comfortable presenting in front of both executives and end-users.
- Ability to influence courses of action with diplomacy and tact when others are directly accountable for outcomes.
- Ability to manage multiple tasks and priorities in a matrix environment, strong problem-solving skills, and attention to detail.
- Excellent time management, organizational, and prioritization skills with the ability to balance multiple priorities.
- Demonstrated ability to communicate ideas clearly and concisely; interface and present to leadership effectively.
- Ability to anticipate problems before they occur and create ways to accomplish project goals regardless of changing circumstances.
- Ability to handle sensitive and/or confidential communications between internal and external customers.
- Responsible for managing the relationship and expectations of the customer for a mutually beneficial outcome.
- Engaging clients with excellent oral communication skills.
- Strong interpersonal skills to work collaboratively with management and peers.
- Creative thinker who is not afraid to bring new ideas and strategies to the table.
- Keen sense of urgency.
- Ability to prioritize and multitask.
- Ability to manage stress and strict deadlines.
- Strong work ethic, positive attitude, professional poise, and a self-starter.
- Excellent computer skills and technical aptitude.
Tools / Skills:
- Healthcare Expertise: Understands healthcare industry trends and practice operations the ability to effectively assess and advise clients on ambulatory practice administrative, financial, clinical and operational best practices is critical.
- Consultative Approach: Ability to listen and acknowledge varying points of view and convey a level of professionalism and diplomacy that will serve to build and maintain relationships throughout the course of the implementation project and beyond.
- Strong Collaborator: Ability to work in a matrix-managed environment and across multiple and diverse groups - effectively connects initiatives across departments.
- Client Communication: Ability to effectively commute with client via phone and email correspondence.
- Delivering Results: Organized, disciplined, and focused on outcomes with the ability to multitask, effectively set and manage priorities, and provide written documentation to support decisions.
- Leads Change: Guides and energizes others, models adaptability, and inspires strong organizational performance through periods of transformation, ambiguity, and complexity.
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