Manager Contact Center

Ensuring quality of the 24/7 service.

Managing Technical Support Department which helps the clients directly in their IT related problems.

Managing claims desk which contacts insurance companies for billing follow-up purposes.

Work on objective performance management of the whole department and initiate an incentive plan.

Develop a Customer Care Centre (C3) with US return members to provide a higher level of customer care to existing and potential clients.

Undertake all the recruitment and selection activities for department.

Reporting to the General Manager in day-to-day issues related to client services section.

Any other tasks assigned by supervisor.

Skills & Tools:

Diagnostic Listening & Adaptive Communication Style

Judgment & Initiative

Data Analytics & Critical Thinking

Influence & Persuasion

Planning, Execution & Accountability

Industry Knowledge & Expertise

Executive Presence, Strong Business Acumen & Strategic Advisor

Physician Revenue Cycle, Medical Practice Operations & Clinical Operations experience

Healthcare IT

Team oriented, Engaged, and highly Collaborative