NOC Manager

Thorough understanding of IP Networks, including VLANs

Firewalls, switches, routers and other network equipment

VPN, Load Balancer, Web Application Firewall

Windows and Linux Servers

Web Server (s) concepts

Virtualization, Backup Procedures, Disaster Recovery and High Availability concepts

Active Directory, DHCP, DNS, Group Policy

Anti-Malware and Cybersecurity concepts

Database architecture concepts

Data security and restoration policies, procedures, and controls

Database diagnostics and performance metrics

Deep understanding about applications and services availability monitoring

Applications/services performance monitoring processes and tools

Databases performance monitoring

Preparation and presentation of NOC operations reports for senior management

Documenting processes and complying with best practices