Project Manager Professional Services

Candidate is required to perform the following duties:

• Responsible for leading and driving the New accounts on-boarding / transition into our environment
• Ensure satisfaction of client expectations and that company processes and procedures are followed and maintained.
• Establish and manage relationships that may include internal employees and client employees
• Need to work in collaboration with Sales, CRM, Operations, IT Support and Product Development Teams to help in implement changes required by a Client, or to seek out information.
• Welcome call with an intro key steps that will be involved to get the client live for billing
• Send initial documentation to collect details of client and then coordinate with internal departments to make the clients live on targerted timelines.
• Schedule trainings with client and providing adequate education, training and knowledge base to clients for their smooth operations.
• Get updates from Operations, IT Support and Product Development Teams time to time in order to escalate the overall transition of new accounts.
• Maintain a client relationship from project kickoff to go live date
• Implement and act in accordance with MTBC's information security and privacy policies
• Ensure compliance with information security responsibilities specific to your job role
• Protect assets from unauthorized access, disclosure, modification, destruction or interference