Quality Assurance Executive

RESPONSIBILITIES:

Ensure quality, timeless and accuracy in the entire evaluation process.

Evaluate minimum 40 calls per Day.

Cross check minimum 50% of evaluated calls.

All the QA Executive are responsible division wise reporting.

Data Compilation.

Monitoring risk management activities.

Providing feedback to QA manager / Team leader to work on weak areas/gaps in routine calls being evaluated on daily basis.

Analyzing the training needs of the CSEs based on the calls evaluation and highlights the same to QA Manager wherever required.

Evaluation of audit findings and implement appropriate corrective action.

Keeping the immediate supervisor aware of all issues which are observed during evaluation.

REQUIREMENTS:

Minimum Experienced of 2 years of the Contact Center QA & Operations.

Medical billing experience preferred.

Timing Management.

Good observer