Business Development Executive

.         Researching the target market and finding companies to target.

·         Attending meetings with potential customers and closing sales.

·         Promote the company’s products/services addressing or predicting clients’ objectives

·         Creating invoices and sending out to customers following a sale.

·         Updating the CRM and inputting information of customers.

·         Keep records of sales, revenue, invoices and other important data.

·         Build long-term relationships with new and existing customers

·         Working to monthly sales and revenue targets as set by the CEO and achieves assigned sales target  

·         Identifying sales and services that would appeal to new clients

·         Managing company and client expectations

·         Reviewing timeframes and budgets

·         Managing client accounts

·         Finding and following new sales leads

·         Arranging business meetings and one-on-one conversations or on call with prospective clients

·         Attending networking events

·         Negotiate sales contracts and keep records of sales and data.

·         Making professional decisions in a fast-paced environment

·         Developing ways to improve the customer experience and build brand loyalty

·         Sells the firm’s complete offering of products and services.

·         Leads all aspects of the sales process, calling upon others to assist in solution development and proposal delivery, as needed, or as directed by management.

·         Proactively manages customers’ satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction.

·         Manages assigned customers’ transition from the Business Development group to the Service Delivery group.

·         Provide professional after-sales support to enhance the customers’ dedication

·         Manage multiple accounts; develop positive working relationships with all customer touchpoints

·         Drive client retention, renewals, upsells and client satisfaction

·         Manage invoicing

·         Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues

·         Remain in frequent contact with the clients in your responsibility to understand their needs

·         Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation

·         Focus on ensuring we maintain superior customer service levels, operational excellence, and strategic insight

·         Generate innovative ideas to support customers and boost brand awareness

·         Use client feedback to improve the customer experience

·         Report on sales results on a regular basis and suggest improvements

·         Ensure brand consistency

·         Manage the entire sales cycle from finding a client to securing a deal