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Customer Support Executive - International
Responsibilities
Requirements:
- Identify support queries raised by the customer through calls, emails, and chats and post proper entries of tasks in CRM.
- Responsible to meet monthly upsell targets assigned by the concerned reporting authority.
- Ensure meeting deadlines.
- Maintain relationships with clients to resolve disputes by providing support, information, and guidance to avoid refunds.
- Responsible to meet call quality standards as per the defined SOPs.
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