Branch Manager

Job Description

Functional

• Manage and supervise over the counter (OTC) services in the branch to achieve timely and accurate processing of customer requested transactions / customer complaints, while ensuring service delivery is as per the prescribed standards and SLAs of the bank.
• Ensure compliant vault management process, accurate accounting of branch cash and necessary replenishing when necessary.
• Management of all activities related to ATM operations based on service standards of the Bank.
• To administer and control safe deposit locker operations and outstanding rentals as per SOPs (Standard Operating Procedures) and SBP (State Bank of Pakistan) guidelines.
• Cross-sell bank products, services and assist Branch Manager in achieving branch asset and liability targets.
• Management of the overall branch environment to ensure basic branch needs are met
• Coaching and development of Staff.
• Assess queuing data to streamline branch functions and improve branch productivity.
• Ensure compliance with bank and regulatory policies.
• Constantly review internal and prudential KYC and AML requirements with a view to remain updated on any revisions
• Ensure branch cash counter are balanced and closed within the stipulated time.
• Effective management of Cheque book and ATM card distribution and destruction.
• Branch custodian and record keeper for all security stationary / cash / keys and other important items.
• Generation, reconciliation and review of all branch operational reports and ensure correct and timely reporting of branch affairs to HO and regulators
• Stop Payment of Cheques on system and record keeping
• Be instrumental in the resolution of customer problems that branch service staff is unable to directly resolve.
• Management of controllable cost components to maintain the cost at minimum level
• Ensure all charges applicable on branch services are being charged as per schedule of charges
• All security matters / arrangements of the Branch are effectively in place
• Handle branch legal matters and queries raised by the government authorities in consultation with all internal stakeholders