Branch Supervisor

Job Description

· Assist to Establish or identify prices of currencies, drafts and other remittances

.· Resolve customer complaints and answer customers' questions, and provide information on procedures or policies.

· Calculate total payments received during a time period, and reconcile this with total payments.· Assist to Compile and maintain non-monetary reports and records

.· Learn to update all the record & filling of branch transaction time to time.

· Maintain, manage and monitor all customer related operational issues.

· Develop and execute branch sales strategies to maximize revenues.

· Ensure coordination between operations, marketing, accounts, compliance and administrative departments

.· Monitor expenses of the branch.

· Ensure profitable results in administrating branch office.

· Develop and communicate business strategies/policies & procedures from Head office to the branch staff.

· Maintain and update all relevant record.

· Maintain all the record of staff, which is working in the branch and maintain their files, attendance, salary registers.

· Take the keys of vault in his/her custody.

· Prepare SBP regulatory returns on specific format. He/She must report to the Head Office about the financial position of the business premises.

· Provides leadership and supervision; delegates day to day operations to other branch personnel; and is responsible for attaining established branch goals through active participation in branch operations.· Responsible for the money and/or any other valuables entrusted to them by the company and will be liable for any shortages that may occur.

· The security of their User ID and password for systems & software and will be liable for any discrepancies that may occur under their user ID.

· Ensure that the company Anti-Money Laundering policies and procedures are strictly adhered to Balancing the cash at the end of the day and preparing the necessary reports.

· Other duties as assigned by the Management.