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Telephone Operator
Responsibilities
- Interrupt busy lines if an emergency warrants.
- Keep records of calls placed and received, and of related toll charges.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- Observe signal lights on switchoards, and dial or press buttons to make connections.
- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
- Provide relay service for hearing-impaired users.
- Set up conference calls in different locations and time zones.
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