Senior Manager Customer Support

Job Description

Job Responsibilities:

Helping to develop and implement customer service policies in an organization

Finding ways to measure customer satisfaction and improve services

Managing a team of customer service staff

Handling inquiries from customers.

Involvement in staff recruitment and appraisals

Training staff to deliver a high standard of customer service

Leading or supervising a team of customer service staff

Learning about your organization’s products or services and keeping up to date with changes

Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Requirements:

Excellent verbal and written communication skills

The ability to maintain calm under pressure

Efficiency and organizational skills

Administrative skills

Computer literacy in order to type up reports, results and details of customer interaction

Education:

Bachelor’s Degree in marketing, business, sales or related fields