Technical Support Representative

Responsibilities

• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale
• Dependable to be at work during assigned shifts and to complete work as expected
• Provide technical support for level one escalation issues via the help desk
• Research required information using available resources, manage and resolve customer complaints

Requirements

• Knowledge of web development ( PHP, HTML ,CSS, JAVASCRIPT)
• Excellent communication and listening Skills
• Native or bilingual spoken and written English skills
• Customer service orientation
• Strong analytical and problem-solving skills 
• Teamwork, stress tolerance, and resilience
• Ability to handle pressure 
• Natural instinct to empathize with users
• Natural self-starter
• Comfortable with rotational shifts
• Programming or technical educational background will be a plus point