Telesales Representatives

Job Description

Programmers Force is a product-driven software company that excels in the field of Artificial Intelligence and Machine Learning since 2016. The company was founded by the team of visionary entrepreneurs that led its operations under software development, data science, DevOps, system architecture, big data processing and blockchain based applications development. We take pride in our diversified workforce with talent coming from top institutions of Pakistan and abroad. Our vision is to create innovative and intelligent business solutions through the development of smart web & mobile applications with a mission to support global industries in their day to day business challenges. Our specialized teams posses tacit knowledge of high-tech systems that enables us to tap businesses from more than 200 countries worldwide. This is just a beginning for us! We are in search of talented candidates with technical expertise who can add value in our fast paced and work intensive environment.

If you are up for this challenge, you know where to apply!

We are looking for a TSR to provide technical support to users in an efficient and accurate manner. You will be considered the firm’s front liner and you will deal with client inquiries and technical problems through online communication platforms.

Skills & Requirements:

Proficiency in English with British or American accent.

Excellent English writing skills

Ability to explain functions and procedures of software products to international clients

Provide first level contact and convey resolutions to customer issues

Properly escalate unresolved queries to the next level of support

Track, route and redirect problems to correct resources

Update customer data and produce activity reports

Walk customers through problem solving process

Follow up with customers, provide feedback and see problems through to resolution

Utilize excellent customer service skills and exceed customers’ expectations

Ensure proper recording, documentation and closure

Recommended procedure modifications or improvements

Coordinating with technical team and potential customers to understand the product in hand and market needs.

Must have:

Strong communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation

Good communication and presentation skills

Experience in working as part of a team

Ability to adapt and learn new technologies

BS degree or equivalent

Perks:

25 paid holidays yearly.

Lunch provided.

EOBI Facility.

Medical Insurance.

Life Insurance.

Flexible Working Hours.

Payment for Overtime.

Enjoy your weekend, we work on weekdays only.

Indoor Gaming - Perfect balance between work and play.

Personal Growth - Learn the best from the best.

Opportunity to engage in local and international trips.

Performance based Bonuses.

Performance based salary increment and promotion.