Marketing Officer

Job Description

We are looking for an enthusiastic Marketing Officer to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy IT products or services.

A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.

The goal is to promote business growth by expanding the company’s clientele.

Responsibilities

Cold call people using a given phone directory to sell products or generate lead.

Answer incoming calls from prospective customers

Use scripts to provide information about product’s features, prices etc. and present their benefits

Ask pertinent questions to understand the customer’s requirements

Persuade the customer to buy by demonstrating how merchandise or services meet their needs

Record the customer’s personal information accurately in a computer system

Deal with complaints or doubts to safeguard the company’s reputation

Go the “extra mile” to meet sales quota and facilitate future sales

Keep records of calls and sales and record useful information

Requirements

Proven experience as telemarketer or similar sales/customer service role

Proven track record of successfully meeting sales quotas preferably over the phone

Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems

Excellent communication and presentation skills

Proficient in English

Skilled in negotiation and dealing with complaints

Persistent and results-oriented

Patient and able to handle customer rejection