Team Manager

Job Description

Job Description

Protege Global is looking for a dynamic Team Manager for its call center operations in Night Shift. The resource should have a proven work experience of 4-5 years in call center /BPO and should possess excellent communication and leadership skills.

• Responsible for the team monthly targets and ensure target achievement on a regular basis.
• Responsible for developing the implementation approach and managing the impact on all business areas.
• Establishing, maintaining and strengthening relationships with clients considering organizational objectives with maximum ROI.
• Responsible for the fulfillment of KPIs. Also deliver month targets to associates.
• Responsible for all aspects of the project from business analysis to plan management and stakeholder engagement and risk management.
• Managed the analysis and implementation of projects. Strategic analysis undertaken and delivered to inform, manage and drive stakeholder expectations.

REQUIREMENTS:

• Proven work experience as a Team Manager
• Experience of managing Teams of more then 10 peoples
• Adequate knowledge of organizational effectiveness and operations management
• Budget development and oversight experience
• Familiarity with business management including financial principles and practices
• Ability to effectively communicate with all levels of the organization
• Leadership and organizational skills with people managment skill
• Competitive salary package will be offered to the right candidate.
• This will be a night shift and 5 days job with lucrative monthly incentive including complimentary transportation and health insurance