Customer Support Executive

We are a U.S. based firm with offices in the US and Pakistan. We are looking for an enthusiastic Customer Support Executives with prior experience in handling of international clients.

Requirements:

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support RepresentativesExcellent negotiation and objection handling skills.
• A or O level educational background will be preferred

Compensation 

• Market competitive salary package