L2 Customer Support Engineer

Servr4Sale is searching for an L2 Customer Support Engineer  Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.

• The ideal candidate will have appropriate certifications and qualifications to work with networking hardware / Systems and will be well-versed in on-premise and cloud computing solutions.
• The candidate should have strong knowledge of the Windows domain environment and strong knowledge of network fundamentals.

Qualifications:

• Successful candidates will have at least a bachelor’s degree in computer science, engineering. Practical experience of two years or more is preferred with customer-facing technical support.
• Ability to speak and write professionally in English
• 24/7 availability for 8-hour shifts.

Roles and Responsibilities :

• Diagnose, troubleshoot, and develop new solutions
• Ensure solutions solve the root cause of problems
• Write step-by-step processes, solutions, and ticket updates.
• Handle Customer calls successfully. 
• The ability to perform and oversee complex tasks and prioritize multiple tasks based on overall business strategic goals.
• The proven ability to work independently with minimal supervision and assistance.
• The ability to work within a fast-paced environment and be adaptable to change.
• The proven ability to be a team player with a collaborative orientation and the ability to effectively interact with, and influence, internal and external stakeholders.