Technical Support Intern

Server4Sale is looking for a technical support intern with reasonably solid knowledge of Linux and Windows. Since the job requires you to be part of a technical support team, you must be able to entertain support requests, sales queries, and general information inquiries. You must be street smart, extremely customer-friendly, demonstrate expertise over your area and must be able to handle client queries. 

Job Responsibilities:

• Respond to phone, email and live support panel for support and sales requests.

• Follow up on customer issues via Helpdesk and provide the necessary support.

• Responsible for demonstrating in-depth knowledge of company policies, terms of services, marketing promotions and product pricing. 

• Responsible for systems administration for the group, including networks, applications, and operating systems. This includes implementation, configuration, troubleshooting, security, and usage monitoring.

• Responsible to perform audits of servers which includes usage, performance, and backups.

• Responsible for administering and maintaining the systems/servers to support business operations and end-users.

• Coordinate with other departments for issue resolution. 

Required Skills: 

• Must be comfortable using Linux command line

• Good understanding about Web, DNS, Email and MySQL servers 

• Ability to successfully turn a conversation with a potential customer into a sale

Job Requirements:

• Graduate or Pursuing a bachelor's degree in CS or equivalent

• Highly motivated, ambitious and goal-oriented

• Strong writing and communication skills

• Ability to handle customer resistance and deal with criticism

• Effective time management