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Technical Support Intern
Responsibilities
Server4Sale is looking for a technical support intern with reasonably solid knowledge of Linux and Windows. Since the job requires you to be part of a technical support team, you must be able to entertain support requests, sales queries, and general information inquiries. You must be street smart, extremely customer-friendly, demonstrate expertise over your area and must be able to handle client queries.
Job Responsibilities:
• Respond to phone, email and live support panel for support and sales requests.
• Follow up on customer issues via Helpdesk and provide the necessary support.
• Responsible for demonstrating in-depth knowledge of company policies, terms of services, marketing promotions and product pricing.
• Responsible for systems administration for the group, including networks, applications, and operating systems. This includes implementation, configuration, troubleshooting, security, and usage monitoring.
• Responsible to perform audits of servers which includes usage, performance, and backups.
• Responsible for administering and maintaining the systems/servers to support business operations and end-users.
• Coordinate with other departments for issue resolution.
Required Skills:
• Must be comfortable using Linux command line
• Good understanding about Web, DNS, Email and MySQL servers
• Ability to successfully turn a conversation with a potential customer into a sale
Job Requirements:
• Graduate or Pursuing a bachelor's degree in CS or equivalent
• Highly motivated, ambitious and goal-oriented
• Strong writing and communication skills
• Ability to handle customer resistance and deal with criticism
• Effective time management
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