Technical Support Officer
Responsibilities
- Oversight and technical analysis of incoming service requests via ticket or via call.
- Allocation of technical resources at the Support Desk (including the utilization of his own technical expertise) according to the abilities of the engineer and the technical needs reported end user.
- Work to understand the engineering needs of the organization as a whole and properly allocating resources (people and devices etc) within this context.
- To engage with the end user and insure that the end users’ technical query/need has been resolved to their satisfaction in a swift manner.
- Engage team on the basis as determined by skill set and overall alignment with a given task as determined by himself/herself.
- Other duties as assigned by senior management.
- Can Handle Live chat queries.
- Can work in rotational shifts.
- Must have Windows and Linux based system knowledge.
- Understanding of WHM/cPanel, Plesk, DirectAdmin Control Panels.
- Understanding of commonly used Web Servers, Database Servers, FTP Servers and Mail Server.
- Web Servers: Apache, Nginx, thttpd, lighthttpd, LiteSpeed Web Server
- Database Servers: MySQL, Postgres SQL
- FTP Servers: vsFTPd, ProFTPD, Pure-FTPD
- Mail Servers: Exim, Sendmail, Qmail, Postfix
- Understanding of Web Servers with different modules.
- Web Server Modules: PHP, Perl, SSL
- Understanding of System Security
Apply For This JOB
Industry :
Functional Area :
Help Desk And IT Support
Location :
Salary :
Negotiable
Gender :
Any Gender
Work Type :
Full Time
Age :
24-28
Education :
Graduate
Years of Experience :
2-3
Apply By :
20 of Feb 2020
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