Job Description
Advises present or potential new donor’s / customers by making outbound tele fundraising calls as well as answering inbound incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Influences donor’s / customers to donate for Shifa foundation ongoing projects by following a prepared script to give product reference information.
Work to achieve and exceed the key fundraising and calling targets, which include; contacts per day and month.
Be willing to take on feedback and advice and participate in coaching to constantly improve your performance and calling techniques.
Ensure accurate recording of contact details, credit card or direct debit details on files and Microsoft excelMaintain a commitment to your rostered shifts and hours.
Be willing to support and inspire your team-mates that you work alongside.
Manage your time and carry out your role with minimal supervision.
Sending notifications for acknowledgement of donors to relevant department in real time.
Achieving assigned targets in accordance with the annual budgets.
Attending meetings whenever needed in daytime with senior management.
Any other tasks assigned by the line Manager.
For Contact:
hr@shifafoundation.org