ERP Support Officer

Job Description

For our ongoing projects, we are looking for experienced and highly capable ERP Support Officers as a part of our Implementation and Support Department. The work typically involves:

- Monitor and Manage Customer queries using Office Management Software

- Monitor and Manage Tasks for Support Department

- Closely work with the QA team.

- Conduct End User Trainings and User Acceptance Testing for ERP clients.

- Prepare and Manage User Manuals; keep them updated from time to time with inceremental deployments and deliverables.

- Coordinate and follow up with technical teams.

- Manage resolution within defined timelines associated with a complaint category.

- Develop a team work culture, aligned with the overall culture of Customer Service and Organization.

The successful candidates will be offered attractive salary package and incentives. Rush to apply if you have graduated, have good understanding of basic IT environment and willing to work in flexible work timings. The candidates with commerce degree (B.Com, B.Com (H), B.Com IT, BBA) will be preferred.